PRIVACY POLICY

1. Information We Collect

Depending on how you use the website or contact us, we may collect:

Contact information, such as your name, telephone number, email address, service address, and ZIP code.

Project information, such as the services you request, measurements, budget or scheduling preferences, photos, messages, and other details you choose to provide.

Transaction information, such as estimates, invoices, payment status, and limited billing details. Third-party payment providers process card or bank information under their own privacy notices.

Website and device information, such as IP address, browser type, device type, pages viewed, approximate location derived from an IP address, referring pages, and website logs.

Communication information, including calls, texts, emails, estimate requests, and customer-service history.

The website's estimate form prepares a text message on your device. The project details are not sent to us until you choose to send that message through your text-messaging service.

2. How We Collect Information

We collect information directly from you when you call, text, email, request an estimate, hire us, or otherwise communicate with us. We may also receive information automatically from the website and from service providers that support hosting, security, communications, scheduling, payments, or business operations.

3. How We Use Information

We may use information to:

Respond to questions and provide estimates;

Schedule, perform, and manage landscaping or property services;

Communicate about appointments, projects, invoices, payments, warranties, and customer support;

Maintain business records and improve our website, services, and customer experience;

Prevent fraud, protect the website, and maintain safety and security; and

Comply with law, enforce agreements, and protect our rights or the rights of others.

4. How We Disclose Information

We may disclose information to service providers and contractors that help us operate our website or business, including providers for hosting, communications, scheduling, payment processing, accounting, customer management, and security. We may also disclose information:

To professional advisers, such as attorneys, accountants, and insurers;

When required by law or reasonably necessary to protect safety, property, or legal rights;

As part of a merger, financing, sale, or transfer of all or part of the business; or

At your direction or with your consent.

We do not sell your personal data, and we do not use it for targeted advertising or profiling that produces legal or similarly significant effects.

Text messaging opt-in data and consent will not be shared, sold, rented, or provided to any third parties or affiliates for marketing or promotional purposes.

5. Cookies and Website Technologies

Our website and hosting providers may use essential cookies, logs, and similar technologies for website operation, performance, and security. We do not currently use advertising cookies. Your browser may allow you to block or delete cookies, although doing so may affect some website functions.

6. Communications

When you contact us or opt in to the AJ's Lawncare SMS Program, we may respond by telephone, text message, or email about your request or an active customer relationship. Text messages may include estimate and quote follow-ups, appointment confirmations and reminders, scheduling notices, project and service updates, invoice or payment reminders, customer-support messages, and promotional offers.

Message frequency varies. Message and data rates may apply. Consent to receive marketing communications is not a condition of purchasing services. Reply STOP to opt out of text messages or HELP for help. You may also call or text us at (972) 363-3963 for assistance. Carriers are not liable for delayed or undelivered messages. You may unsubscribe from marketing emails using the instructions in the message.

7. Data Retention and Security

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including customer service, recordkeeping, tax, warranty, dispute, and legal obligations. We use reasonable administrative, technical, and physical safeguards, but no website, transmission, or storage system can be guaranteed completely secure.

8. Your Privacy Rights

Depending on where you live and whether applicable law covers our processing, you may have the right to confirm whether we process your personal data; access, correct, or delete it; obtain a portable copy; and opt out of its sale, targeted advertising, or certain profiling. We do not currently sell personal data or use it for targeted advertising.

To submit a request, call or text us at (972) 363-3963. Please identify the request as a "Privacy Request." We may need to verify your identity before responding. If we deny a request, you may appeal by contacting us again and labeling the message "Privacy Appeal." We will not discriminate against you for exercising an applicable privacy right.

9. Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

10. Third-Party Links and Services

The website may link to third-party websites or services, including review, video, weather, mapping, social-media, payment, or communication providers. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new "Last updated" date. Your continued use of the website after an update is subject to the revised policy.

12. Contact Us

AJ's Lawncare & Property Services LLC
Dallas–Fort Worth, Texas
Call or text: (972) 363-3963